When the document has been sent to sign, the signers will receive it through email. If they take too long to sign, cannot find the mail or delete it by accident, you can send them a signature reminder.
To send the signature reminder, go to the "Documents" tab in the platform's top menu and then click on the document.
After accessing the document, you will see the list of signatories. Click on the three dots to the right of each signatory and select ‘Send reminder’ to send an email reminder to the signatory.
Even though we can send as many reminders as needed, we must keep in mind that every time we click on "Send reminder" we will send a new mail. You should use this functionality in moderation, leaving some time between reminders to avoid sending too many emails that could confuse the user.
The signature reminder will appear in the signers' email inbox, giving them access again to the document to read it, accept the conditions, and sign.
If you need help to start a signature process, you may find interesting this article about how to e-sign with Bigle.